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Education Program:

Thursday Program

The Art and Science of Exceptional Leadership, Teamwork & Service ‐ Lessons from Disney’s Former Head Trainer Doug Lipp, an internationally acclaimed expert on customer service, leadership and diversity, motivates and challenges audiences around the world as a consultant and speaker. Doug has spent over 25 years working from the front lines to the boardrooms of corporations around the world. Formerly the head of training at Disney Studio's Walt Disney University, Doug also worked at Disneyland where he provided the well-known "Traditions" orientation program and other leadership courses. Pivotal in Doug's career with Disney was his experience in the mid-80's when the corporate culture changed from the arrogant: "we're the best, why change?" To the progressive: "don't rest on your laurels" powerhouse corporation that it remains today. Join Doug as he takes you on an entertaining and insightful journey behind the scenes to discover both the secret of Disney's success and how it has overcome spectacular challenges. Fluent in Japanese, Doug was on the start-up team for Tokyo Disneyland, working in Japan for two years creating Disney's first international theme park. Both when he worked for NEC Electronics and currently in his private consulting practice, Doug addresses the topics of global and domestic customer service, leadership, and cultural diversity with his clients in the U.S. and abroad.

He is the author of 6 books including his most recent book The Changing Face of Today’s Customer, which proclaims the use of  “cultural sense” in addition to common sense. It is endorsed by prestigious business leader Peter Ueberroth and One Minute Manager co-author, Ken Blanchard. He is also the author of Even Monkeys Fall From Trees, about the balance of art and science for outstanding customer service.

Friday Program

Town & Gown: University and Community Partnerships – A Tale of Two Cultures

 Learn about the innovative approach that Rutgers and Rowan University have taken to bridging the culture gap of University and Community through governance policies, service learning, service provision, faculty and staff involvement, volunteerism, education outreach and more that result in synergy and measurable outcomes.

 

Tenative Conference Schedule:
Wednesday, March 25, 2009

4:00 pm Hotel Check-in Opens
4:00 pm – 7:00 pm Conference Registration
6:00 pm – 8:00 pm Opening Reception - "Facilities Jeopardy"

Thursday, March 26, 2009

7:30 am – 9:00 am Conference Registration
8:00 am – 9:00 am Breakfast
9:00 am – Noon General Session – Keynote Speaker, Doug Lipp
10:45 am – 11:00 am Beverage Break
12:00 pm – 1:00 pm Lunch
1:00 pm – 5:00 pm Workshop Session –Doug Lipp
3:00 pm – 3:15 pm Beverage Break
6:30 pm – 7:30 pm Reception at Seaview
7:30 pm – 9:30 pm Dinner at Seaview

Friday, March 27, 2009

8:00 am – 9:00 am Breakfast
9:00 am – 11:00 am General Session –Town/Gown Inititaives
12:00 pm – 4:00 pm Golf Outing (optional) at Seaview

 

For Conference Information: njappa@dlplan.com

D. Lawrence Planners, L.L.C.

609-344-1333 • Fax: 609-348-4433

Hotel Info:

Online Registration

Hotel Room Rates: $139.00 per night (single or double occupancy). Hotel room rates are subject to applicable state and local taxes (currently 7% NJ State Sales Tax and 8% NJ State Occupancy Tax)

Reservations can be made by calling Marriott reservations at 800-228-9290 or 609-652-1800. Please indicate that you will be attending the NJAPPA Spring Conference to receive the special group rate.

Hotel Reservation Cut-off Date: Reservations must be received before Monday, March 2, 2009 to receive the special group rate. Hotel Reservations can be made by calling Marriott Reservations at 800-228-9290 or 609-652-1800. Please indicate that you will be attending the NJAPPA Spring Conference to receive the special group rate.

About the Seaview Marriott  

Set on 670 acres of pristine pinelands, for decades Seaview has hosted presidents, governors, movie stars and thousands of business people and vacationers alike all seeking the same things – recreation, relaxation … and rejuvenation.

Here at Seaview you have the BEST of so many worlds in one convenient location:
* Luxurious accommodations
* Two historic championship golf courses
* The Elizabeth Arden Red Door Spa, featuring 20 treatment rooms
* The Family Recreation Area
* …and so much more

Old World charm in a unique location.

While our old world charm, fabulous golf courses, warm hospitality, all-encompassing facilities and state-of-the-art conveniences attract many visitors, our unique location makes Seaview the perfect escape venue. It is, in our humble estimation, “a destination worthy of the DRIVE!”

The Seaview Marriott is ......
* Just 15 minutes from the re-energized Atlantic City that features all the thrilling night life, gaming action and top-name entertainment
* A short 15 minute drive to many new high-end outlet shops and attractions
* Only 15 minutes from Atlantic City International Airport and a few miles from major thoroughfares providing easy access to us
* Set in the heart of many varied attractions like the New Jersey’s famous beaches and boardwalks, historic Smithville Village, Noyes Museum of Art and coastal nature preserves

Conference Registration:

Conference Registration Form for Print/Fax/Mail

Online Registration

Full Registration
Members/Business Partners: on or before 2/25/09 - $295.00 (after 2/25/09 - $345.00)
Non-Members: on or before 2/25/09 - $345.00 (after 2/25/09 - $395.00)

Includes Wednesday evening reception, Thursday and Friday Breakfasts, Thursday Lunch, Thursday Dinner and educational sessions on Wednesday, Thursday and Friday.

Golf:

Online Registration

Seaview Marriott Golf Information

Since 1914 golf has been the heart and soul of Seaview Resort & Spa—and it always will be. For it is almost a century ago when Philadelphia utilities magnate Clarence Geist couldn’t get a tee-time at his home club and decided to build a world-class course of his own on some newly bought South Jersey property.
The now-famous Bay Course opened shortly thereafter, created by Donald Ross, one of the all-time preeminent golf course architects. Rich in tradition and recently restored to Ross’ original plan, this links-style marvel has withstood the test of time, continuing to challenge both amateur and professional golfers alike.
The equally impressive Pines Course opened in 1929, a more American “Parkland-style” course measuring almost 6,800 yards from the tips. The brainchild of the renowned design team of Toomey & Flynn, the Pines was carved from the woodlands surrounding the resort and features tight fairways with well-protected landing areas for a truly different challenge.

Golf Outing Fees:
Greens/Cart/Fees: $95.00 (includes Box Lunch)
Club Rental - Callaway $60.00
Club Rental - Wilson $45.00

Sponsorship Info:

Information on Sponsorship Opportunities

Conference Sponsors:

Lincoln Service & Equipment Co.