TITLE: Manager of Custodial Services RANGE: 9
REPORTS TO: Director of Buildings & Grounds WORKWEEK: Fulltime Non-Aligned
DEPARTMENT: Building Services
Reporting to the Director of Buildings & Grounds, this position provides managerial leadership to the assistant managers, custodial supervisors, and forepersons with overall responsibility for planning, establishing and maintaining the highest achievable custodial cleaning programs. This position is responsible for coordinating the setting up for campus events as well as for tear down following event conclusion along with in house move services. The manager is responsible for planning, coordinating and directing of all daily activities related to the custodial functions of the University, including basic custodial operations, purchase of supplies and equipment, trash removal, training, and management of human resources. This person is also required to negotiate and manage various custodial projects necessary within the daily operation. He or she shall assist with various administrative and management functions.
1. Manages the day-to-day custodial operations and event support for all shifts, including the third shiftservices, and insures that quality standards are maintained. Determines and develops staffing needs capable of attaining expected service outcomes. Monitors the labor relations of assistant managers, custodial supervisors, and forepersons. Serves as the department representative for first level grievances. (50% of time spent)
2. Coordinates client requests for custodial support services. Prepares task cost estimates, establishes collection protocols and service levels agreements and handles customer relations. Confers with vendors, clients, supervisors, assistant managers, and Purchasing to research, test and recommend materials, equipment and services to be used in the scope of custodial operations. Reviews and settles vendor billing discrepancies and assists with periodic reviews to ensure vendor performance meets established standards. (20% of time spent)
3. Serves as a technical consultant to assistant managers, custodial supervisors, and forepersons. In conjunction with management, establishes work standards and insures that standards are regularly followed to provide clean and attractive facilities for the university community. (10% of time spent)
4. Assists in the development of scope of services, bidding, selection, administration and of quality control for university contracts related to recycling and waste removal, pest control, cleaning services, and equipment maintenance and leasing. In conjunction with the Director, is responsible for contract revisions & keeps customers informed of any changes that may affect their areas. (10% of time spent)
5. Responsible for managing day-to-day budget expenditures, overtime, vendors, and special event support. Insures assistant managers, custodial supervisors, and forepersons conduct monthly safety briefings and analyzes accidents or near misses to assist in finding ways to avoid same. (10% of time spent)
Education, Experience, Skills, and Special Conditions:
Bachelor’s degree or equivalent combination of education and experience may be substituted for the degree requirement. The incumbent must possess five years’ experience in custodial operations, or building maintenance, three of which must have been at the manager or assistant manager’s level. Requires, strong communication, interpersonal and problem solving skills, and the ability to interact with a diverse customer base. Proficient in the use of the Microsoft Office suite. (Word, Excel, Power Point) The incumbent should understand the concept of “Green Cleaning” and personnel management in all aspects.
POSITION SUPERVISORY RESPONSIBILITIES DETAIL
1. Has a supervisory responsibility for permanent employees. Makes and/or recommends final hiring and firing decisions and takes disciplinary actions. Leads and/or provides work direction, training and/or technical assistance to lower level permanent employees, and/or temporary, student and/or consultant employees.
2. This individual manages day-to-day operations, event oversight and maintains overtime report for union to ensure proper balance of all custodial staff.
3. This position has the authority to make decisions regarding purchasing of supplies, equipment and office needs within his/her scope of responsibility and is held accountable for same.
4. Participates regularly in developing area SOP’s for daily activities and use of university equipment such as scrubbers, chemical free stripping equipment and all new innovations as they continue to develop in the field.
5. Directly responsible for developing and maintaining staffing assignments for all existing and future buildings, as this relates to the overall impact of staff usage on campus. Example: conducts a time and motion study in each building by task and frequency to determine correct staffing levels based on level of use and customer expectation and posts in each custodial area that schedule for each individual assignment.
6. This individual manages their area through the use of various work order reports, budget reports, event cost trackers, fire extinguishers inspection PM’s and reports, quality assurance reports and daily incident/accident reports as needed. The work order system will be an integral tool used to track all work requests. The manager will coordinate the entering of the work requests into the work order system, and use the data to efficiently manage the department’s resources. The manager will insure work orders are being completed in a timely fashion, and the communication back to the end user is completed.
7. Due to the continued expansion of the university and staffing challenges, the incumbent will have to continually work with customers and upper management to obtain tools and methodologies that will allow us to adapt to ever increasing customer expectations.
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