Data Driven Changes for Custodial Retention Webinar

Data Driven Changes for Custodial Retention Webinar

Data Driven Changes for Custodial Retention
November 18, 2021
12:00 – 1:00 PM

Marissa Pierson, Director of Facility Services, Facilities Management Department, University of Oklahoma

Custodians provide a safe and healthy campus environment, which has been a predominant point of focus over the past year and a half. Extra responsibilities, lower pay range, and a competitive job market can result in high turnover for this critical position.  The University of Oklahoma looked to reduce turnover by collecting and analyzing different data points to make operational changes. After implementing some changes, turnover reduced by 6% and 60% respectively from the prior two years.

Learning Objectives:

  1. Understanding challenges facing retention for custodians and initial data points
  2. Selecting and analyzing metrics and methods of collecting data to provide insight
  3. Changes made to custodial operations to reduce turnover
  4. Continuously pursuing data for ever-evolving workforce and market
Meet your presenter:

Marissa Pierson serves as director of facility services for the Facilities Management department at the University of Oklahoma.  Facility Services encompasses custodial, business operations, customer service, human relations, safety, material management, access control, refuse and recycling. Prior to joining the University of Oklahoma in 2015, Marissa worked in leadership development at University of Central Oklahoma and media relations for the Arena Football League headquarters.  Marissa obtained a Master of Education degree from University of Central Oklahoma and Bachelor of Arts in journalism from the University of Arkansas.