Facilities Supervisor (Supervisor - Work Reception Center) - Penn State University

The Work Control Division of the Office of Physical Plant is seeking a Supervisor to oversee the daily operations of the Work Reception Center (WRC). This person will supervise 15 full time Facilities Specialists, all of which are charged with staffing the WRC 24/7/365 support mission to Physical Plant and the entire University's routine and emergency maintenance needs. The candidate must be able to take a lead role and have the ability to direct, supervise and schedule others, update documents and procedures and be able to recognize areas where improvements can be made. This Position is the primary contact for both OPP Electronic call out system as well as the rapid dial notification system as well as a key member of the Emergency Operations Center. This position oversees the management of keys as well as the upkeep of key cabinets throughout campus and insures key audits are completed as required. Candidates must: have advanced skills in communication leadership and execution of objectives critical to unit's success; demonstrate the ability to plan, work, organize, and direct a group of 15 people in a manner consistent with University employment policies; maintain advanced skills within a asset management systems to handle the daily use of Maximo (CMMS), CIS, Blackboard Connect (call-out), Proxsafe (key management), and CCure (keyless entry); possess the ability to review the work of others to verify staff has completed work properly and delegate work to others; serve as a coach to motivate staff members to perform on a consistently high level; evaluate and enhance practices that promote a strong commitment to inclusion practices which support diversity throughout the University; be willing to accept feedback from customers and staff for the purpose of clarification and incorporating recommendations to the group; communicate with a number of groups to meet the needs and goals of customers and the University; be able to resolve issues as they arise and suggest procedures to improve the processes in an effort to prevent problematic future issues; modify and adapt business practices to be compatible with varying needs and capacities of different work shifts. Finally, a high degree of self-management and accountability are required for this 24/7/365 operation, including being available 24/7 to direct and assist during times of duress an insure systems failures to not lead to failure that opens the University to loss of research, product and liability due to life safety issues. Experience in Maximo or a similar Enterprise Asset Management application is required. Supervisory skills and experience is valued, certification a plus. This job will be filled as a level 2, or level 3, depending upon the successful candidate's competencies, education, and experience. Typically requires an Associate's degree or higher plus two years of related experience, or an equivalent combination of education and experience for a level 2. Additional experience and/or education and competencies are required for higher level jobs.