Current Officers


Paul Campo, REH - University of Vermont
(802) 656-1315

Paul is in his 14th year with the University of Vermont, currently serving as the Quality Assurance Administrator for Custodial Services.  He has 26 years of experience in large scale facilities management or higher education institutions.  His main focus today is on work loading, performance measurements, sustainability (environmental & economic), and project/vendor coordination.   Paul previously served as Vermont State Director(2 terms), Secretary/Treasurer, and Vice President of NNECERAPPA.  He has a BA from SUNY Geneseo, completed the Facilities Management Institute, is a Registered Executive Housekeeper (IEHA).

Vice President

Jessica Picard - University of Southern Maine
(207) 780-4304

Jessica is the Assistant Director of Finance & Administration for Facilities Management at the University of Southern Maine; she has worked at USM since 2005.  Her responsibilities include purchasing and procurement in addition to all human resource functions for the department. She first attended a NNECERAPPA chapter meeting in the fall of 2011 and became a member of the chapter's board in 2013. Jessica holds a Bachelor's degree in Business Administration and a Certificate in Leadership Studies. She has completed 1 out of 4 tracks of the APPA Facilities Management Institute.


tombaker Tom Baker - Norwich University
 (802) 485-2153

Tom Baker has worked at Norwich University Facilities Operations for 25 years. He has held several positions including groundskeeper, Building Maintenance Inspector, Facilities Operations Scheduler, Custodial Services Manager and Grounds supervisor. Tom has served as the secretary of the Norwich University Staff council. He has completed 2 of 4 tracks of the APPA Facilities Management Institute.

State Directors

New Hampshire - Marc Guertin - Southern New Hampshire University
(603) 645-9613

Marc Guertin is the Director of Facility Management at Southern New Hampshire University in Manchester, NH.  With over 20 years of experience in state service and higher education facilities management, Marc has held multiple positions including Housekeeping Manager, Assistant Director and Associate Director. He is currently on the safety and commencement committees, In addition Marc is serving on the ERAPPA 2018 host committee and has completed 1 of the 4 tracks of the APPA Facilities Management Institute

Maine - Jeff Mckay, MSFM - University of Maine at Farmington

Facilities Management professional with over 20 years’ experience in various jobs of increasing responsibility including over 12 years within higher education institutions. Consistently successful in managing multidisciplinary operations, including all facets of maintenance and operations, contract administration, project management, strategic planning and development, personnel, budget, and administration.

Vermont - Tom Baker - Norwich University
(802) 485-2153

Tom Baker has worked at Norwich University Facilities Operations for 25 years. He has held several positions including groundskeeper, Building Maintenance Inspector, Facilities Operations Scheduler, Custodial Services Manager and Grounds supervisor. Tom has served as the secretary of the Norwich University Staff council. He has completed 2 of 4 tracks of the APPA Facilities Management Institute.

Ex Officio/Past President

John O’Shaughnessy - St. Paul’s School 
(603) 229-4664

John is the Assistant Director for Operations at St. Paul’s School in Concord NH; he has served in this position since 1995. His responsibilities include operations & maintenance, safety, campus utility procurements, and project management. Prior to this, he was a Project/Service Manager for 15 years at Longchamps Electric. His involvement with NNECERAPPA started in 2007. He was elected Secretary/Treasurer from 2011-2013 and is currently the NNECERAPPA President and ERAPPA 2018 Co-Chair. John has an Electrical Degree as well as being a graduate of APPA’s Facilities Management Institute and Leadership Academy.

Committee Chairs

kathy Kokin
Kathy Kokin - Phillips Exeter Academy - Membership Chair
(603) 777-4466
Kathy is thrilled to bring many years of Executive Assistant experience to NNECERAPPA.  Her career has spanned many fields including construction and development, marketing, business development and corporate communications to name a few.   Kathy has been working in Facilities Management at Phillips Exeter Academy for the past seven years and has finally found the perfect fit for her skill set and personality.

Douglas Plumer - Kimball Union Academy - Outreach Coordinator
(603) 469-2152

Douglas Plummer is the Director of Facilities and Operations at Kimball Union Academy in Meriden NH. Doug has been with the school since 1985 and has served as the Grounds Manager, the Assistant Director of Facilities, and he’s been the Director since 2005. He and his staff of 25 people maintain a beautiful campus of 42 buildings and approximately 1500 acres of property. Responsibilities include; Building Maintenance, Housekeeping, Grounds & Athletic Field Maintenance, Transportation, Event Management, Compliance, and Safety & Security. Doug became a member of NNECERAPPA in 2008. He holds a degree in Forestry and is a Level 1 Certified Firefighter, and certified in ICS-100, IS-200, IC-700, IS-00100.sCa for Schools, and Hazardous Materials Awareness and Operations. Doug has been a member of the local volunteer fire department since 1979 and has served as Training Officer, Deputy Chief, and Chief of the department.

Tim Pratt - Bates College - Professional Development Chair

Tim Pratt is the IT Systems Specialist for Facility Services at Bates College in Lewiston, ME. Reporting directly to the Director of Facilities Operations he is responsible for technology support within the department with a focus on optimizing the Maximo CMMS system, and business process improvement throughout the department. Tim holds a Bachelor of Arts in English from the University of Maine, as well as a certificate in Facilities Management from Ferris State University. Prior to Bates, he worked directly for the University of Southern Maine Facilities Management Department as well as the University of Maine System, serving all seven campuses as the Integrated Workplace Management System Manager. He also serves on his local Community Forestry Committee in Bath, ME. Tim has attended several NNECERAPPA and ERAPPA events and is eager to serve the higher education community in his role with the board.

Richard Wolbach, CEFP & CEM - University of Vermont - Business Partner Chair
(802) 656-8213

Richard works at The University of Vermont (UVM) as the Energy Management Engineer. An employee at UVM for over 24 years, Richard has performed many high-level energy projects across campus – including solar / wind renewable energy projects, LED lighting upgrades, HVAC optimization / controls, retro-commissioning type projects, and LEED related energy conservation measures (ECM’s).   Richard has a Bachelor of Science (B.S.) degree in Electrical Engineering from The University of Vermont, is Building Operations Certified (BOC), has his Certified Energy Management (CEM) designation, as well as a graduate of APPA’s Institute for Facilities Management. Richard has served on a number of NNECERAPPA and ERAPPA conference related educational events over the years and is currently the long-standing Board Member Co-chair of the NNECERAPPA Business Partner Liaison committee.  Successful completion and certification with the APPA CEFP program.

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William Gagnon, EFP - Phillips Exeter Academy - Technology & Communications Chair

Billy is a shift coordinator for the Facilities Management department at Phillips Exeter Academy. He oversees the evening operations and staff responsible for cleaning and events & services. Billy joined the academy in 2013. EFP credentials were awarded in fall 2017. He has a UNH professional certificate and has completed APPA's Supervisors ToolKit. He joined the chapter in 2016 as a first time attendee and filled the position as Technology Chair in Spring 2017. He's designed multiple webpages in the past using classic html formulas and current technology. 

Hank Dozier - Retired - Emeriti Chair
(207) 797-8880

One of the chapter's original founders and its first VP ; succeeded Dick Eustis to become chapter's 2nd pres. Hosted chapter's 2nd semiannual neeting at UNH , Durham NH . Conceived of "VENDOR SUPPORT"  (known now as "Business Partners") and after expenses chapter's first real income in amount of $1,400 to $ $ 2,000 went into treasury. Project new growth of emeritus folks from both NH and Vermont , initially with semi annual gatherings within the two states and then we can amalgamate with Maines large group. 

Brian McCarthy - Patcraft - Business Partner Liaison